Real engagements,
measured outcomes.
Anonymised by agreement. Numbers presented as ranges where exact figures are sensitive. We will tighten them as engagements continue and clients are happy to be named.
A clinic group, drowning in claims reconciliation — and the system that gave their finance team their week back.
Client
A Singapore-headquartered clinic group running multiple locations, with a finance team responsible for reconciling thousands of patient invoices against insurance payouts every month.
The problem
Reconciliation was consuming most of the finance team's week. High volume, low margin for error, and a process that did not scale with the business. Every new clinic location made the bottleneck worse, not better.
Our approach
A focused discovery engagement to map the reconciliation process end to end, identify the highest-leverage points to automate, and decide on an architecture that would integrate cleanly with the existing practice management and finance systems.
What we built
An automated reconciliation system on a UiPath backbone, integrated with the practice management and finance systems, with intelligent matching, exception flagging, and a clear audit trail. Hosted, monitored and supported by AutomateIT — so the clinic team did not need to staff up to keep it running.
What it means for similar businesses
If your back-office is reconciling high-volume, low-variance documents against external systems, this pattern almost always pays off. The technology is mature, the ROI is well understood, and the only real risk is choosing the wrong scope. Done well, the system pays for itself inside the first year.
Outcomes
FTEs of capacity returned
reduction in cycle time
of previous error rate
"The team finally gets to leave at 6pm. That alone made this worth it."
— Operations Director, Singapore Clinic Group
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