Working systems,
end to end.
From discovery to production to ongoing support — built on whatever technology fits your business best.
Process automation
What it is
Software that does the repetitive work your team should not be doing. Reconciliation, data entry, document processing, scheduling, reporting.
When SMEs need it
When a manual process is consuming a meaningful share of someone's week, and the rules are well-defined enough to be codified.
What we deliver
A production-grade automation, observable and auditable, integrated with your existing systems. Documentation, runbooks, and a support agreement that means you do not have to maintain it yourself.
Tools we typically use
UiPath, Power Automate, Python automation, custom integrations. We assess and recommend; we do not lock you into a vendor.
AI and agentic systems
What it is
Systems that exercise judgment — reading unstructured documents, classifying customer enquiries, routing decisions, supporting human reviewers. Built where rules-based automation hits its ceiling.
When SMEs need it
When the work involves variability that humans currently have to handle — exceptions, judgment calls, document interpretation.
What we deliver
A scoped agentic or AI-assisted system, with clear boundaries, evaluation, observability, and a path to human oversight where it matters. Production-grade, not a demo.
Tools we typically use
LangChain / LangGraph, CrewAI, OpenAI / Anthropic / open-source models, custom orchestration. Selected for fit, not familiarity.
Integrations and custom builds
What it is
When your systems do not talk to each other, or when no off-the-shelf product fits the workflow you actually need. Internal tools, APIs, dashboards, lightweight applications.
When SMEs need it
When a process spans multiple systems and the gap between them is being filled by a person with a spreadsheet.
What we deliver
A clean, documented integration or application, hosted and supported by us, that closes the gap and stays out of the way.
Tools we typically use
Modern web stacks, cloud-native deployment, vendor-agnostic APIs.
Hosted and supported
What it is
We do not just build the system — we run it. Hosting, monitoring, incident response, ongoing improvement.
When SMEs need it
Always. SMEs do not have an ops team to keep automation running. That is the point of working with us.
What we deliver
An operational service-level agreement, a clear escalation path, and a system that improves over time rather than degrading.
Tools we typically use
Standardised hosting and observability stack across our client base — which means lower cost, better uptime, and faster fixes.
Most engagements follow the same shape.
Pricing is structured to fit SME budgets. We will not quote you enterprise rates and we will not pretend complexity exists where it does not.
Discovery
Fixed-fee, time-boxed, with a written plan as the deliverable.
Build
Scoped against the plan, with milestones and a clear definition of done.
Run
An ongoing managed-service agreement, sized to what you need.
We tell you up-front what something will cost and we stick to it.
Ready to see what fits your business?
Book a discovery call. We will tell you which of these services actually applies — and which ones do not.